Privacy Policy

1. Introduction

CoatNex Canada Inc. (“CoatNex,” “we,” “us,” or “our”) operates the website coatnex.ca (the “Website”) and supplies polyurethane, polyurea, epoxy, and related raw materials and finished products to industrial customers across Canada. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the rights you have under Canadian privacy law. By using the Website or contacting us through it, you acknowledge that you have read and understood this Privacy Policy.

2. Scope and Applicable Law

This Privacy Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, by provincial private-sector privacy legislation including Quebec’s Act respecting the protection of personal information in the private sector (Law 25), Alberta’s Personal Information Protection Act, and British Columbia’s Personal Information Protection Act. Commercial electronic communications are governed by Canada’s Anti-Spam Legislation (CASL).

3. Information We Collect

3.1 Information You Provide Directly

When you submit a quote request, sample request, technical-support inquiry, credit application, or general contact form, we collect:

• Your full name, business email, and business phone number
• Company name, job title, and business address
• Industry, product interest, and project requirements
• Any other information you choose to share in the message field

3.2 Information Collected Automatically

When you visit the Website, our hosting provider and analytics tools automatically collect limited technical information:

• IP address, approximate geographic location, and browser/device type
• Pages visited, time spent, and referring URL
• Date and time of access

3.3 Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and analyze aggregate usage. For details and your choices, see our Cookie Policy.

4. How We Use Your Information

We use personal information for the following purposes:

• Responding to inquiries, quote requests, and sample requests
• Providing Safety Data Sheets, Technical Data Sheets, and Certificates of Analysis
• Processing credit applications and managing customer accounts
• Fulfilling orders, invoicing, and arranging shipment of products
• Complying with legal, regulatory, and customs obligations applicable to the import, export, transport, and supply of chemical products in Canada
• Improving the Website and our services through aggregated analytics
• Sending business-to-business commercial communications about products, services, technical bulletins, and industry events — only with the consent required under CASL

5. Legal Basis for Processing

We collect, use, and disclose personal information on the bases of (a) your express or implied consent, (b) the necessity of processing to perform a contract or take pre-contractual steps at your request, (c) our legitimate business interests in operating and growing CoatNex, and (d) compliance with applicable Canadian and international laws.

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to:

• Service providers acting on our behalf (e.g., hosting, email delivery, customer-relationship management, payment processors, freight carriers, customs brokers) under written agreements requiring confidentiality and adequate safeguards
• Affiliates and group companies for internal administrative and reporting purposes
• Government authorities, regulators, or courts where required by law (e.g., Health Canada, Transport Canada, the Canada Border Services Agency, and provincial environmental regulators)
• Successors in connection with a corporate transaction such as a merger, acquisition, or sale of assets

7. International Data Transfers

Some of our service providers operate outside Canada, and your personal information may be processed, stored, or accessed in the United States, the European Union, the United Kingdom, or other jurisdictions. We use contractual and organizational safeguards consistent with PIPEDA principles to protect personal information when it crosses borders. While outside Canada, your information may be subject to the laws of the destination country, including lawful access by foreign authorities.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, to satisfy our legal, accounting, tax, regulatory, or contractual obligations, or to defend or assert legal claims. Retention periods vary by record type; for example, financial and customs records are retained for the periods required by Canadian tax and customs legislation.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable Canadian law, you have the right to:

• Access the personal information we hold about you and request a copy
• Correct inaccurate or incomplete personal information
• Withdraw consent to our use or disclosure of personal information, subject to legal or contractual restrictions
• Request deletion of personal information that we are not required to retain
• File a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator

To exercise any of these rights, contact us at info@coatnex.ca. We will respond within 30 days as required by PIPEDA.

11. Marketing and CASL

We send commercial electronic messages only in compliance with CASL. You may unsubscribe at any time using the link included in every commercial email we send, or by contacting us at info@coatnex.ca.

12. Third-Party Links

The Website may link to third-party websites we do not operate. Their privacy practices are governed by their own policies, and we are not responsible for the content or practices of those sites.

13. Children’s Privacy

The Website is intended for business-to-business use by professionals. We do not knowingly collect personal information from individuals under the age of 18.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be notified via the Website. Your continued use after the effective date of any changes constitutes acceptance of the revised policy.

15. Contact Us & Privacy Officer

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact our Privacy Officer at:

CoatNex Canada Inc. — Privacy Officer
Email: info@coatnex.ca
General contact: info@coatnex.ca
Toronto, Ontario, Canada

16. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or in connection with this Privacy Policy is subject to the exclusive jurisdiction of the courts of Ontario.